We have a 10-day return policy, which means you have 10 days from receipt of the item to request a return.
To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at email@example.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.
You can always contact us with any questions about the return at firstname.lastname@example.org.
Damage and Problems
If the package is visibly damaged and/or opened, do not accept (do not sign!) receipt and notify the carrier.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and remedy it.
Some types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or custom items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you when we have received and checked your return and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method. Keep in mind that your bank or credit card company may take some time to process and post the refund.